INDUSTRY LEADING STATS
Our statistics are based on the experience and opinions of thousands of our customers. These are not based on publications, altered information or magazines. These statistics are our customers’ views about Express Bus, and we are extremely proud to provide these to you.
Based on last year customer feedback, we received a 98% customer satisfaction rating, a further 98% customer recommendation rating and a 97% on-time performance rating. ExpressBus’ drivers averaged a 98% customer satisfaction rating, and our customers rated equipment cleanliness at 98% over the course of the year.
Take confidence in the opinions of thousands of transport travelers who have experienced Express Bus services.
What our customers think is the most important performance measurement to our team. We are always honored when a customer recommends Express Bus, but we are particularly proud to say 98% of our customers would endorse Express Bus to a friend or colleague.
Experience the confidence like 98% of our other customers, when you choose Express Bus for your charter bus experience.
Customer satisfaction matters, but it’s more than just the journey that is important. Express Bus puts emphasis on the entire experience; beginning with your first interaction with our friendly, professional operations team, and lasting throughout your entire journey.
Our 98% customer satisfaction rating takes into consideration every customer survey response, on a variety of questions. These statistics include sales experience, driver experience, recommendation rating, and clean equipment rating.
Our customers’ satisfaction is your confidence when you choose Express Bus for your charter bus experience.
We know that highly trained, courteous, professional drivers can make all the difference on your journey. This is the main reason we value the feedback customers provide us on their rapport with their driver.
Based on 2016 customer feedback, our customers gave our professional drivers a 97% customer satisfaction rating.
Express Bus’ drivers’ number one priority is to ensure the safety of all those onboard and all those on the road.
We highly value the opinions of our customers, but we also value the opinions of our friends in the industry. Take a peek at our trophy case, and see the awards behind the scene.
Express Bus Ltd, Birmayne House, Mulhuddart, Dublin 15 | Contact : 018221122